If Customer has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of 8-trackshop's service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the General Terms and Conditions. 8-trackshop will respond to the complaint as soon as possible, and in any case within 5 days after having received it. If it is not yet possible for 8-trackshop to formulate a substantive reaction to the complaint by that time, 8- trackshop will confirm receipt of the complaint within 5 days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to Customer's complaint. If Customer is a natural person who is not acting in his or her professional or commercial capacity, it can file a complaint through the European Online Dispute Resolution platform, available at: http://ec.europa.eu/odr/.
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